Articles
How to Sync Attachments in Freshdesk
Learn how to sync attachments in Freshdesk using Exalate. Understand the 20MB per ticket limit and get script examples for enabling attachment synchronization.
How to Sync Comments (Notes) in Freshdesk
Learn how to sync Freshdesk ticket comments (notes) using Exalate. Get script examples for merging comments, handling internal notes, and formatting author details.
How to Sync Priority in Exalate for Freshdesk
Learn how to sync Priority fields in Freshdesk using Exalate. Get script examples for mapping priorities between Freshdesk (Low, Urgent) and Jira or other platforms.
How to Sync Status in Exalate for Freshdesk
Learn how to sync Status fields in Freshdesk using Exalate. Get script examples for mapping statuses between Freshdesk (Open, Pending, Resolved, Closed) and Jira.
How to Sync Custom Fields in Freshdesk
Learn how to sync Freshdesk custom fields using Exalate. Get script examples for mapping single-line text, dropdowns, and checkboxes using unique cf_ naming rules.
How to Sync Rich Text and HTML Between Freshdesk and Other Systems
Learn how to sync rich text and HTML from Freshdesk using Exalate. Get script examples for stripping HTML or converting it to Markdown for Jira sync.
How to Sync Inline Images in Freshdesk
Learn how to sync inline images in Freshdesk using Exalate. Get script examples for replica.attachments and attachmentHelper.mergeAttachments to sync JPEG and PNG files.