Articles
How to Sync Attachments in Freshservice
Learn how to sync attachments in Freshservice using Exalate. Get script examples for replica.attachments and attachmentHelper.mergeAttachments to automate file sync.
How to Sync Comments in Freshservice
Learn how to sync comments in Freshservice using Exalate. Get script examples for merging comments, handling internal notes, and custom formatting author details.
How to Sync Priority in Exalate for Freshservice
Learn how to sync Priority fields in Freshservice using Exalate. Get script examples for mapping priorities between Freshservice (Low, Urgent) and Jira or other platforms.
How to Sync Status in Exalate for Freshservice
Learn how to sync Status fields in Freshservice using Exalate. Get script examples for mapping statuses between Freshservice (Open, Resolved, Closed) and Jira or other systems.
How to Sync Custom Fields in Freshservice
Learn how to sync custom fields in Freshservice using Exalate. Get script examples for mapping single-line, dropdown, and checkbox fields using unique generated naming rules.
How to Sync Rich Text and HTML Between Freshservice and Other Systems
Learn how to sync rich text and HTML between Freshservice and systems like Jira or GitHub using Exalate. Get script examples for stripping HTML or converting it to Markdown.
"Rate Limit" Limitations for Freshservice
Understand Freshservice API rate limits for Exalate. See limits by plan (Starter to Enterprise) and learn how to monitor usage via X-RateLimit headers.
How to Sync Inline Images in Freshservice
Learn how to sync inline images in Freshservice using Exalate. Get script examples for replica.attachments and attachmentHelper.mergeAttachments to sync JPEG and PNG files.