Articles
What are the REST APIs Used by Exalate to access ServiceNow?
Discover the specific ServiceNow REST APIs used by Exalate for data synchronization. Detailed list of endpoints for authentication, tables, and attachments.
How to Extract a User from a ReferenceId Field
Learn how to extract user information like email addresses from ServiceNow referenceId fields. Get script examples for incident.caller mapping with Exalate.
How to Sync Different Field Types on ServiceNow
Learn how to sync various ServiceNow field types including reference, choice, and journal fields. Get script examples for seamless ServiceNow data mapping.
How to Sync Case on ServiceNow
Learn how to sync various ServiceNow field types including reference, choice, and journal fields. Get script examples for seamless ServiceNow data mapping.
How to Sync Change Request on ServiceNow
Learn how to sync ServiceNow Cases using Exalate. Get script examples for outgoing and incoming sync rules to map short descriptions, comments, and attachments.
How to Sync Problem on ServiceNow
Learn how to sync ServiceNow Problems using Exalate. Get script examples for mapping short descriptions, comments, and attachments to remote entities like Jira.
How to Sync Multiple Entities on ServiceNow
Learn how to sync multiple ServiceNow entities like Incidents, Problems, and Cases using Exalate. Get script examples for advanced multi-entity mapping rules.
How to Sync RITM (Request Item) on ServiceNow
Learn how to sync ServiceNow RITM (Requested Item) records. Get script examples for sc_req_item outgoing and incoming rules to map short descriptions and comments.
How to Sync Catalog Task on ServiceNow
Learn how to sync ServiceNow Catalog Tasks (sc_task) using Exalate. Get script examples for mapping task summaries, descriptions, and comments across platforms.
How to Send and Update Reference Fields in ServiceNow
Learn how to send and update ServiceNow reference fields using Exalate. Get script examples for nodeHelper.getReference and sys_id mapping across platforms.
How to Sync Comments in ServiceNow
Learn how to sync ServiceNow comments using Exalate. Get script examples for merging comments with author details and handling work notes effectively.
How to Sync Attachments in ServiceNow
Learn how to sync ServiceNow attachments using Exalate. Get script examples for filtering by file type, size, and public comment visibility for secure data transfer.
How to Sync Statuses in ServiceNow
Learn how to sync ServiceNow statuses and states across platforms. Get script examples for status mapping between ServiceNow and Jira or other systems.
How to Sync Stories in Exalate for ServiceNow
Learn how to sync ServiceNow Stories using Exalate. Get script examples for mapping story descriptions, correlation IDs, and assignees across platforms.
How to Sync Epics in Exalate for ServiceNow
Learn how to sync ServiceNow Epics using Exalate. Get script examples for mapping epic short descriptions, correlation IDs, and assignees across platforms.
How to Sync Scrum Tasks in Exalate for ServiceNow
Learn how to sync ServiceNow Scrum Tasks using Exalate. Get script examples for mapping descriptions, correlation IDs, and assignees across platforms.
How to Sync Defects in Exalate for ServiceNow
Learn how to sync ServiceNow Defects using Exalate. Get script examples for mapping short descriptions, correlation IDs, and assignees for Agile Development sync.
How to Sync Enhancements in Exalate for ServiceNow
Learn how to sync ServiceNow Enhancements using Exalate. Get script examples for mapping improvement descriptions, correlation IDs, and assignees across platforms.
How to Sync Entities to an Import Set with Exalate for ServiceNow
Learn how to sync ServiceNow entities using Import Sets with Exalate. Get configuration steps for staging tables, transform maps, and custom script variables.
How to Sync Elements Connect Fields with Different Key Values in ServiceNow
Learn how to sync Elements Connect fields with different key values in ServiceNow using Exalate. Get script examples for mapping custom field data across platforms.
How to Set Custom Headers in Communication between Exalate and ServiceNow
Learn how to set custom headers in the communication between Exalate and ServiceNow. Get instructions for using the PROXY_HEADERS environment variable.
How to Secure a Connection between Exalate and a PostgreSQL Database in Docker?
Learn how to secure the connection between Exalate for ServiceNow and a PostgreSQL database in Docker using SSL. Includes PGSSLMODE configuration steps.