In this article, we describe how to finish email verification, or resolve the errors appearing during verification
Couldn't create an admin account
When you verify an instance, Exalate will create an admin account for you, so you could receive error notifications.
If an account wasn't created, you will receive an error message.
How to proceed?
- Press Continue.
- Set up error notifications for administrators manually. Check out Set up error notifications for more details.
Couldn't set up a license
If Exalate couldn't activate a license, you will get the following error message:
How to proceed?
- Press Continue.
- Activate the license manually in the License Details tab. Check out How to set up an Evaluation License for more information.
Couldn't set admin and license
If Exalate couldn't create a license and create an admin, you will receive a pop up with the following info:
How to proceed>
- Press Continue.
- Activate the license in the License Details tab. Check out How to set up an Evaluation License for more information.
- Set up error notifications for administrators. Check out Set up error notifications for more details.
The instance wasn't verified
Sometimes, your instance couldn't be verified because:
- You didn't get an email.
- There was an error during verification.
In these cases you will see an on-screen message, explaining what happened, and how to send a request to our support.
Example of such a message:
How to proceed?
Submit a request with your instance UID to our support:
https://support.idalko.com/servicedesk/customer/portal/8/create/91
Your instance UID will be displayed when you see the message.
Examples of on-screen messages
Here are the most common errors you can encounter when verifying your instance.
Internet connection issues
Additional security checks required
EULA wasn't accepted
Errors that require further investigation
Have more questions? Ask the community