Troubleshooting in New Exalate

Get a comprehensive overview of troubleshooting in Exalate. Learn how to identify error types, access error logs, and follow general resolution steps to maintain seamless cross-platform synchronization.

Learn how to use Aida, Exalate's AI sidekick, to troubleshoot synchronization errors. Get instant diagnoses, clear explanations, and actionable fix recommendations to speed up your integration management.

Learn how to break synchronization links for specific item pairs or entire connections using Exalate's Force Unlink tool. Discover best practices for troubleshooting and reconfiguration without deleting data.

Learn how to re-establish synchronization between existing items using the Exalate Relink tool. Re-sync tickets after unlinking or migration without creating duplicate data.