Articles
How to Sync Comments in Zendesk
Learn how to sync Zendesk comments using Exalate. Get script examples for commentHelper.mergeComments to map authors, email details, and handle internal notes.
How to Impersonate a Comment in Zendesk
Learn how to impersonate comment authors in Zendesk using Exalate. Get script examples for setting the comment executor based on original author emails or IDs.
How to Manage Comment Visibility when Receiving Comments in Zendesk
Learn how to manage comment visibility in Zendesk with Exalate. Get script examples for keeping internal notes private and mapping visibility based on user roles.
How to Sync Attachments in Zendesk
Learn how to sync Zendesk attachments using Exalate. Get script examples for attachmentHelper.mergeAttachments, renaming files, and filtering by type or size.
How to Sync Issue Labels in Zendesk
Learn how to sync Zendesk labels (tags) using Exalate. Get script examples for filtering labels, mapping GitHub labels with spaces, and using nodeHelper.getLabel.
How to Sync Issue Priority Fields in Zendesk
Learn how to sync Zendesk ticket priority fields using Exalate. Get script examples for mapping priorities between Zendesk and Jira or other systems.
How to Sync IssueTypes in Zendesk
Learn how to sync Zendesk ticket types using Exalate. Get script examples for mapping issue types (Bug, Task, Incident) and setting default types during sync.
How to Sync Statuses in Zendesk
Learn how to sync Zendesk ticket statuses using Exalate. Get script examples for status mapping between Zendesk and Jira, Azure DevOps, or other systems.
How to Sync User Fields in Zendesk
Learn how to sync Zendesk user fields like creator, assignee, and requester using Exalate. Get script examples for email-based user mapping across platforms.
How to Sync Elements Connect Fields with Different Key Values in Zendesk
Learn how to sync Elements Connect fields with different key values in Zendesk using Exalate. Get script examples for mapping custom field data across platforms.
How to Convert Data between HTML and Markdown in Zendesk
Learn how to convert data between HTML and Markdown in Zendesk with Exalate. Get script examples for nodeHelper.getHtmlComments and nodeHelper.toMarkDownComments.
Exalate for Zendesk: how to display a remote issue link in a custom field
Learn how to display a clickable remote issue link in a custom field using Exalate. Get script examples for mapping remoteIssueUrl to local custom fields.